Delivery information

We want to ensure that your shopping experience at SweetBon Anzao is as convenient and enjoyable as possible. We offer reliable shipping services to deliver your baking products safely and timely to your desired location. Here are the details of our shipping process:

1. Shipping Methods: We partner with reputable shipping carriers to provide you with various shipping options. The available methods will be displayed during the checkout process, and you can choose the one that best suits your needs. Our shipping methods may include standard shipping, express shipping, or other specialized services.

2. Processing Time: Once your order is received and payment is confirmed, we will process it promptly. Our dedicated team works diligently to prepare your items for shipment. The processing time may vary depending on the availability of the product and the volume of orders. We strive to ship your order as soon as possible.

3. Estimated Delivery Time: The estimated delivery time depends on your shipping destination and the chosen shipping method. During the checkout process, you will see the estimated delivery date based on the information provided by the shipping carrier. Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect the actual delivery time.

4. Shipping Rates: Shipping rates are calculated based on factors such as the weight of the package, destination, and shipping method selected. The shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase. We aim to provide transparent and competitive shipping rates.

5. Order Tracking: For your convenience, we provide order tracking services. Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts.

6. International Shipping: We offer international shipping to select destinations. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges, if applicable, are the responsibility of the recipient. It is essential to familiarize yourself with your country's customs regulations before placing an order.

7. Shipping Restrictions: Certain products may have shipping restrictions due to their nature, size, or destination regulations. If any restrictions apply to your selected items, they will be communicated during the checkout process. We apologize in advance if we cannot ship certain products to your location.

We strive to provide accurate shipping information and maintain a high level of service. However, please understand that some factors, such as unforeseen circumstances or carrier delays, may be beyond our control. We appreciate your patience and understanding in such situations. If you have any questions or need further assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your baking products reach you in a timely and secure manner.

Warranty information

At SweetBon Anzao, we take great pride in the quality and craftsmanship of our baking products. We want you to have complete peace of mind when shopping with us, which is why we offer a comprehensive warranty program. This warranty covers any manufacturing defects or issues that may arise with your purchased baking products. Here are the details:

Coverage: Our warranty provides coverage for a period of [insert warranty period] from the date of purchase. During this time, if you encounter any defects or malfunctions in your baking products due to manufacturing issues, we will take care of it. Exclusions: Please note that our warranty does not cover damages caused by misuse, improper handling, accidents, or normal wear and tear. It also does not extend to damages resulting from unauthorized repairs or modifications to the product. Any damages resulting from non-compliance with the product's care and usage instructions are also not covered.

Claim Process: To initiate a warranty claim, please follow these steps:

1. Contact us: Reach out to our dedicated customer support team with your order details and a clear description of the issue you're experiencing. Providing supporting evidence such as photos or videos can also be helpful.

2. Evaluation and resolution: Our team will carefully assess your claim and may request additional information or evidence, if necessary. Once your claim is approved, we will determine the best course of action, which may include repair, replacement, or refund, depending on the nature of the defect.

3. Return process (if applicable): If a return or exchange is required, we will guide you through the process. We strive to make it as convenient as possible, and any return shipping costs will be covered by SweetBon Anzao.

Please keep in mind that our warranty is subject to product availability for repairs or replacements. In the event that the exact product is no longer in stock, we will work closely with you to find a suitable alternative that meets your satisfaction.

Limitations: Our warranty is non-transferable and applies only to the original purchaser of the product. It is valid when the product is used for its intended purpose and in accordance with the provided care instructions. Additionally, it does not cover any incidental or consequential damages that may arise from the use or misuse of the product.

We are committed to ensuring your satisfaction with our baking products, and our warranty program reflects that commitment. If you have any questions or need assistance with a warranty claim, please don't hesitate to contact our customer support team. We are here to make your baking experience with SweetBon Anzao truly delightful.